The hospital consulted with the Ferrari F1 pit crew team to improve its ICU handover process. After all, who better to copy than a team replacing four tires and filling a tank of gas in a matter of seconds? The hospital eventually created its equivalent of a pit crew ‘lollipop man’ – the individual who only waves a driver through after making sure everyone else on the team has put the tires on. After changing its protocol, the hospital’s error rate dropped from 30% to 10%.