Consumer Behaviour

The pandemic killed the ability to travel overseas, but not the desire to do so. In 2024 a record number of passengers travelled through Heathrow airport (83.9 million), making the need for a third runway greater than ever.

Lego’s research revealed that its toys weren’t just appealing to curious children, but adults who wanted to relive their childhoods. A series of 18+ product innovations have since become bestsellers; including the 2,048-piece ‘Friends apartments’ (based on the sitcom), a 11,695-piece ‘World Map’, and the Mos Eisley Cantina from Star Wars. In fact adults now account for 25% of sales in the wider toy industry, according to the NPD group.

Forget the link between loneliness and the elderly – it’s highest among those in their 20s. It’s an odd finding, given this age group is more likely to have see friends, families and colleagues, but perhaps physical contact doesn’t guarantee emotional fulfillment. As writer David Robson points out, it’s perfectly possible to be living in a large household without feeling any of those people understand you.

In fact they’re very rare. Panel data shows that the most common number of items purchased in a supermarket is one, with half of all trips buying 5 or fewer items.

And yet we’re spending more on books than ever before. And before you ask, there has been close to zero book inflation in the same period (i.e. prices have stayed the same).

Received wisdom is that premium brands are bought by affluent consumers. In reality, affluent consumers are just as likely to buy mass market products as they are premium products – it’s not all about the money.

68% of people saying they bought a laundry brand in the past 3 months didn’t buy it at all (according to panel data).

Quorn initially targeted their products at vegetarians and vegans. After all, who else would want to buy plant-based meals? But they soon discovered that these meals also appealed to health conscious non-vegans. This insight led Quorn to rebrand as a ‘healthy food’ company, famously partnering with openly meat-eating Mo Farah, and helped them massively expand their buyer base (and sales).

Think again. Over 55s are leading the charge in alcohol and drugs usage, sexually transmitted diseases and arrests – a result of having more disposable income, looser social attitudes, and fewer childcare responsibilities.

What causes riots? A study of unrest in 50 African and Asian cities found that “peak levels of unrest occur in the upper 20s [degrees centigrade]”. In short, heat makes it nicer to be outside at night. It’s not a coincidence that the 2011 London riots started in peak August.

During Covid-19, the public was inundated with dates for lifting specific restrictions. To make things easy to follow, a developer created a handy timeline based on beer consumption (the number one priority for most of the UK).

There are 15% more same-sex couples in US places that had gold rushes (e.g. California) than counties that didn’t: rush counties were isolated, mostly uninhabited and lacked strong formal institutions, which helped shaping pro-LGBT attitudes.

Supermarkets sell more when they allow consumers to buy quickly. Conversely, a slow shopping experience limits sales.

Fitness app Strava has inadvertently become a platform for artistic expression. Strava Art has become a global movement, ever since users realised they could use the GPS tracking line to create unique drawings.

Streetlights reduce nighttime crime by 36% and reduce “serious offending” by 4%. This is roughly the same reduction in crime you would expect from a 10% increase in policing.